Support
Answers to common questions. Can't find what you need? Email us.
Is Pearl Pass really free?
Yes. See Pricing for what's included.
I forgot my master password. Can you reset it?
No. Your master password never reaches us, so nobody can recover it or decrypt your vault without it. If you're locked out you can delete your account and start again, which erases your synced data.
Does Pearl Pass log me in automatically?
No. It fills your details, and you press Log in. It never submits a form for you.
Which browsers are supported?
Google Chrome, Microsoft Edge and other Chromium-based browsers, version 121 or later. Firefox and Safari aren't supported yet.
Is there an iPhone app?
Not yet. Pearl Pass is available for Android phones and Chromium browsers.
Do I need an account?
You need a free account, using Sign in with Google, to sync your vault between devices. Your master password stays separate from your Google Account.
How do I move my passwords from another manager?
Export a CSV file from your old password manager or browser, then import it in the Pearl Pass app or in the extension's options.
How do phone codes work?
The app spots verification codes in your phone's notifications and sends them, encrypted, to your browser. Notification text is never uploaded. Learn more.
How do I delete my account?
In the app or the extension's settings. Full instructions are on the delete account page.
Contact us
Email support@perlicom.com.