Delete your Pearl Pass account
Request deletion in the app (Settings > Request account deletion) or with this form. We process requests within 30 days and e-mail you when done.
Request deletion on the web
You do not need the app installed. Sign in with the Google account you use in Pearl Pass, choose whether to delete your Pearl Pass data only or your whole account, and send. We never ask for a password.
In the Pearl Pass app
- Open the menu (☰) and tap Settings.
- Tap Request account deletion, tick the confirmation and send.
In the Pearl Pass extension
- Use the deletion request form above: the extension signs in with the same Google account, so one request covers it.
In the Pearl browser
- Open Pearl Pass settings and choose Request account deletion.
By e-mail
You can also e-mail support@perlicom.com from the email address of your Google account. We delete the account within 30 days and confirm by email.
What is deleted
- Your account (Google account id, email address, name and picture)
- Everything you synced: passwords, cards, identities, bookmarks and settings
- Your encryption key, any waiting phone code, and every signed-in device
We delete your account within 30 days of your request and e-mail you when it is done. It can't be undone. Server backups are overwritten within 14 days. Passwords saved on your own phone or computer stay there until you uninstall the app or remove the extension — export them first if you want to keep them.